Laura Hudson, writing in Wired:

Ultimately, online abuse isn’t a technological problem; it’s a social problem that just happens to be powered by technology. The best solutions are going to be those that not only defuse the Internet’s power to amplify abuse but also encourage crucial shifts in social norms, placing bad behavior beyond the pale. When people speak up about online harassment, one of the most common responses is “Well, what did you expect from the Internet?” If we truly want to change our online spaces, the answer from all of us has got to be: more.