Dear $VENDOR.

When it says “24/7 Technical Support” on the box, I explicitly do not expect that to mean “you can email us any time of the week, but we'll only respond the next business day.”

And while we're at it, don't you think that it would be a good engineering principle to put some cheap, write-once memory in your device containing some form of rescue firmware, so there's less chance of it turning into a brick from a corrupted upgrade?

HTH, FOAD, and do NOT HAND.

Charles