(The Australian Newspaper, February 14 2002, Front page)

Phone bill has a bastard fee

The extra $NZ337.50 charged to James Storrie's mobile phone account gave him a bit of a fright. But the Kiwi businessman—who had earlier complained to Telecom New Zealand for wrongly disconnecting the phone—was stunned when he read the explanation printed on the bill: "Penalty for being an arrogant bastard."

I wish I could have done things like that to people when I was in tech support. :)