Dear $VENDOR.
When it says “24/7 Technical Support” on the box, I explicitly do not expect that to mean “you can email us any time of the week, but we'll only respond the next business day.”
And while we're at it, don't you think that it would be a good engineering principle to put some cheap, write-once memory in your device containing some form of rescue firmware, so there's less chance of it turning into a brick from a corrupted upgrade?
HTH, FOAD, and do NOT HAND.
Charles
What product was it? It'd be nice to know so I could you know, not buy it.
Heh heh... these guys have been taking lessons from 24 hour plumnbers.
My first letter to Toshiba, re my A30 laptop ... Dear Toshiba,
I purchased a Toshiba Satellite A 30 just before Christmas. It is my second computer, and my first laptop. At first I thought "wow, what a great computer, a price I can afford and looks fairly easy to operate. My greatest concern in buying a laptop was getting a manual to help me understand the workings, and identify keys and what they do. To my delight, the wee pamphlet enclosed advertises that if I go to www.toshiba.com/ I can down load a "unabridged edition." Your company is not forthright. I wasted a great deal of time trying to find this mysterious manual - it is more like the dog chasing the tail.
My concern right now is, how long will it be before I deal with a human being who will answer my questions. I would very much like to deal with someone on the board of directors, so that I could alert them to existing false advertising. Please see page 26 of USER'S MANUAL PORTABLE PERSONAL COMPUTER A30 SERIES.
I promise, I will not drop this until I get what was promised to me upon purchase.
(full name here, withheld)